Privacy Policy
This Privacy Policy describes how Thrivefreshol ("we," "us," or "our") collects, uses, and protects personal information when you visit thrivefreshol.world or use our water balance consultation services.
1. Information We Collect
We may collect the following types of personal information:
- Contact details such as name, email address, and phone number when you submit our contact form or book a consultation
- Information you provide during consultations about your daily routine, dietary habits, and lifestyle preferences
- Technical data including IP address, browser type, and pages visited, collected through cookies and analytics tools
- Communication records when you correspond with us by email or phone
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to enquiries and schedule consultation sessions
- To prepare personalised hydration summaries and client portal access
- To improve our website and services based on aggregated usage data
- To comply with legal obligations applicable in Australia
3. Legal Basis for Processing
We process your personal data based on your consent (provided via our contact form checkbox), the performance of a contract when you purchase a consultation package, and our legitimate interest in operating and improving our services.
4. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who assist with website hosting, email delivery, and client portal management, subject to confidentiality agreements. We may disclose information if required by law or to protect our legal rights.
5. Data Retention
Consultation records and contact information are retained for as long as necessary to provide our services and comply with applicable record-keeping requirements. You may request deletion of your data by contacting us at the details below.
6. Your Rights
Under the Privacy Act 1988 (Cth) and applicable Australian privacy principles, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent for data processing at any time by contacting us.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.
8. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
Thrivefreshol
1A/67-71 Vicars St, Mitchell ACT 2911, Australia
Email: infocenter@thrivefreshol.world
Phone: +61 448 288 252
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.